Refund Policy

Last Updated: August 28, 2025

This Refund Policy outlines the terms and conditions under which Coraveliora ("we," "us," or "our") provides refunds for services purchased through our online educational platform. By purchasing any service from us, you acknowledge and agree to the terms set forth in this policy.

General Refund Principles

We are committed to providing high-quality educational content and services. However, we understand that circumstances may arise where a refund is necessary. This policy establishes clear guidelines for refund eligibility and procedures.

Eligibility for Refunds

Course Enrollments

Refund eligibility for course enrollments depends on the timing of your request and the extent of course access:

• Within 7 Days of Purchase: Full refund available if less than 20% of course content has been accessed or completed
• Between 8-14 Days: Partial refund of 50% may be considered if less than 10% of content has been accessed
• After 14 Days: No refunds available except in cases of technical failure or service unavailability

Subscription Services

For recurring subscription services:

• Refunds are available within 7 days of initial subscription purchase only
• Renewal charges are non-refundable
• You may cancel your subscription at any time to prevent future charges
• Cancellation does not entitle you to a refund for the current billing period

Assessment and Testing Services

For quiz packages, testing assignments, and assessment bundles:

• Refunds available only if no assessments have been attempted
• Once an assessment is started, no refunds will be issued
• Technical issues during assessment may qualify for refund or credit at our discretion

Group or Organizational Purchases

Special refund terms apply to bulk or organizational purchases. Contact our support team for specific terms applicable to your purchase agreement.

Non-Refundable Items and Services

The following are explicitly non-refundable:

• Completed courses or programs
• Certificates of completion or achievement
• Downloaded materials or resources
• Individual lesson or module purchases after access has been granted
• Promotional or discounted purchases (unless otherwise stated)
• Gift card purchases
• Third-party service fees

Refund Process and Timeline

Requesting a Refund

To request a refund, you must:

1. Contact our support team at info@coraveliora.com
2. Include your order number or transaction reference
3. Provide a clear explanation of your refund request
4. Submit your request within the applicable refund period

Processing Time

Once a refund request is approved:

• Processing typically takes 5-10 business days
• Refunds are issued to the original payment method
• Additional time may be required for your financial institution to process the refund
• You will receive email confirmation once the refund has been processed

Technical Issues and Service Disruptions

If you experience technical difficulties that prevent you from accessing purchased content or services:

• Contact our support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a full refund or service credit may be provided
• Documentation of the technical issue may be required

Course or Content Modifications

We reserve the right to modify, update, or discontinue courses and content. In such cases:

• Enrolled users will be notified in advance when possible
• Access to purchased content will be maintained for a reasonable period
• Alternative content or partial refunds may be offered at our discretion

Dispute Resolution

If you are dissatisfied with our refund decision:

1. You may request a review by escalating to our management team
2. Provide additional information supporting your refund claim
3. We will review escalated requests within 10 business days
4. Final decisions will be communicated in writing

Fair Use Policy

We monitor refund patterns to prevent abuse. Users who exhibit patterns of excessive refund requests may:

• Have future refund requests denied
• Have their account suspended or terminated
• Be prohibited from making future purchases

Currency and Exchange Rates

For international transactions:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations are not our responsibility
• Currency conversion fees charged by payment processors are non-refundable

Special Circumstances

We understand that exceptional circumstances may arise. Cases involving:

• Medical emergencies
• Bereavement
• Natural disasters
• Other significant life events

May be considered on a case-by-case basis. Supporting documentation may be required.

Promotional Offers and Discounts

When services are purchased using promotional codes or discounts:

• Refunds are calculated based on the amount actually paid
• Promotional codes cannot be refunded or transferred
• Bundle discounts are forfeited if partial refunds are requested

Account Credits

In some cases, we may offer account credits instead of monetary refunds:

• Credits can be used for future purchases on our platform
• Credits do not expire unless otherwise specified
• Credits are non-transferable and have no cash value

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Information

For questions, concerns, or refund requests related to this policy, please contact us:

Email: info@coraveliora.com
Phone: +61416809533
Address: 5 Byrne Street Wanniassa, Canberra ACT 2903, Australia

Our support team is available to assist you with any refund-related inquiries and will respond to all requests within 2 business days.

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This Refund Policy is designed to be fair and transparent for all users of our educational platform. We are committed to providing excellent service and will work with you to resolve any concerns regarding your purchase.